Privacy Policy

Last Updated: January 7, 2025

This policy sets forth how our company (“we,” “us,” or “our”) handles data collected through the software programs and services we provide (collectively, the “Services”). Please read this policy carefully and agree to its contents before using the Services.

We may update this policy from time to time. When we make changes, we will notify you by revising the “Last Updated” date on this page or by other means. If the changes are significant or required by law, we may provide a more prominent notice or seek your consent. We encourage you to review this policy periodically so that you understand how we handle your data.

1. Data We Collect

We, through linked services such as the Nessle API, retrieve real-time data from external platforms like Instagram, as requested by the user (“User”), and act as a bridge to deliver that data to the User. Our primary purpose is not to permanently store or analyze the source data. However, for service improvement and troubleshooting, we may store necessary logs or statistical information about usage.

1.2 Information You Provide

When you use our Services, you may provide the following information:

Basic contact information such as name, email address, postal code, phone number, etc.
Payment information (e.g., credit card details)
Information provided through forms, survey responses, communication via social media, inquiries submitted to our support desk, etc.

1.3 Information Collected Automatically

When you access or use our Services, we may automatically collect the following information:

Log Information: Browser type, app version, access date and time, pages viewed, IP address, pages visited before accessing our Services, etc.
Device Information: Hardware model, OS and its version, unique device identifiers, mobile network information, etc.
Information Through Cookies and Other Tracking Technologies: We use cookies and web beacons to understand usage of our Services, popular features, and more. For details, please see “8. Choices for Users.”

1.4 Information Collected from Other Sources

We may obtain additional information about you from third parties (e.g., identity verification services, credit investigation companies, publicly available sources).

2. How We Use the Data

We use the data we collect for the following purposes:

To provide, maintain, and improve our Services (e.g., account management, payment processing, feature enhancements)
To send technical notices, updates, security alerts, and respond to support requests or other administrative messages
To provide information we believe may be of interest to Users, such as information about services or campaigns, newsletters, and more
To analyze service usage and trends to enhance our Services’ quality
To detect and prevent fraudulent or illegal activities, protect our rights or the rights of third parties
Other purposes about which we will notify you at the time of collection

We will not provide your data to any third parties without your clear consent, except in the following cases:

Sharing with contractors or partner companies for service operations: We may share your data with vendors, consultants, and other service providers who need the information to perform tasks on our behalf.
Legal Obligations: We may disclose information in response to requests for disclosure under applicable laws, or in response to legitimate requests by public agencies or third parties.
Responding to Violations of Terms or Policies: We may share data if necessary to protect our rights, property, or safety, or those of others.
During Corporate Transactions: We may share data in the course of negotiations for, or completion of, mergers, business transfers, asset sales, financing, acquisitions, or similar transactions.
With Your Consent: We may share data if we notify you separately and obtain your consent.

In addition, we may share aggregated or anonymized data for legitimate business purposes in a manner that does not identify you personally.

4. Rights Concerning Your Data

For the purpose of improving and developing our services and technologies, we analyze service logs and usage trends related to the provision and use of our Services, and use this information to improve service quality and diagnose/fix issues. We may also use or disclose such information in aggregated or anonymized form for business purposes. Subject to the laws of each country or region, you have the following rights regarding your personal data held by us:

The right to request access, correction, deletion, or data portability of your personal information
The right to object to certain processing or request restrictions on processing

If you wish to exercise these rights, please contact us through your account management page or by emailing our support desk (such as info@nessleapi.com). However, please note that if we are required by law to keep certain information, or if it is necessary for our legitimate business interests, we may not be able to delete all or part of such information.

5. Retention Period

We retain the data we collect only for as long as necessary to fulfill the original purpose of collection, or as required by law. We may retain some data where it is necessary for our legitimate business interests or required by law.

6. International Data Transfers

We may handle data in regions with data protection laws different from those of the User’s country of residence. In such cases, we will take measures to ensure that your personal information is protected at an appropriate level in those regions.

7. Advertising and Analytics Services

We may use third-party analytics or advertising services. These providers may use cookies, web beacons, device identifiers, and other technologies to collect information about how you use our Services and other websites or applications. The information they collect may be used to deliver personalized ads or content, analyze usage, and more. For details on how to opt out of interest-based advertising, please see “8. Choices for Users.”

8. Choices for Users

Managing Account Information

You can view, update, or delete your profile information from your online account. To delete your account, please do so through the account management page or by contacting our support desk (e.g., info@nessleapi.com). We may retain information in cached or archived form for a certain period if required by law or for legitimate business reasons.

Managing Cookies

Most browsers accept cookies by default. You can configure your browser to refuse cookies. However, disabling cookies may cause some features not to function properly.

Opting Out of Promotional Communications

If you wish to stop receiving promotional emails from us, please click the unsubscribe link in those emails or contact our support desk. Even if you opt out of promotional emails, we may still send you non-promotional messages about important account-related notices.

Rights of Users in the EEA (European Economic Area)

If you reside in the EEA, you have certain rights regarding the processing of your personal data, such as the right to access, rectify, delete, restrict or object to processing, and the right to data portability. To exercise these rights, please contact us via your account management page or our support desk. If you are not satisfied with our response, you may file a complaint with the data protection authority in your country of residence.

9. Changes to This Policy

We may update this policy as necessary. If you continue to use our Services after the updated policy takes effect, you will be deemed to have agreed to the revised policy. If the changes are significant or legally required, we may provide notice by more prominent means or seek your consent.

10. Contact Us

If you have any questions, complaints, or other inquiries regarding this policy, please contact us at:

Support Desk: info@nessleapi.com

Protecting our users’ personal information is a critical responsibility for us. We will continue to improve our Services so that you can use them with confidence.

End of Policy.